Credits & Refunds Policy

What counts as a failed job

A failed job is a generation that does not deliver a usable output because of a system or model failure. Typical examples include:

• Generation error or timeout.
• No output produced.
• Corrupted output or missing files.
• Internal processing failure that prevents delivery.

Failed jobs are auto-refunded back to your credit balance.

When a job completes but the output is wrong

Sometimes a job completes but the output contains clear faults, such as the wrong actor, extra hands, warped packaging text, product inaccuracies, or obvious artefacts.

In that case, use Request fix (3 hours). If Ripli can correct or rerun the result quickly, the corrected output is delivered to your library. If a proper fix is not feasible quickly, Ripli refunds the affected credits instead.

For examples and scope, read the Quality Guarantee.

What is not refundable

Credits are typically not refundable when the request is about preference rather than a clear failure or correctness issue.

• The output is technically correct but you want a different style or concept.
• You changed the brief after generation completed.
• You want additional variations beyond the original scope.

If you want creative changes, treat that as a new job or a revised brief.

Refund method

Ripli remedies failed or unusable generation with credit refunds, because credits are the unit of usage inside the product.

Ripli does not publish card or bank refunds under this credits policy. If you believe a charge is incorrect, contact support first so the account activity can be reviewed and corrected.

Time window for requesting help

Ripli reviews fix or refund requests for completed outputs submitted within 7 days of job completion. This keeps context, logs, and the original brief fresh while the issue is being triaged.

Chargebacks and disputes

If you believe you were charged incorrectly, contact support first so Ripli can resolve the issue directly. The goal is to correct mistakes quickly instead of turning a straightforward ledger issue into a payment dispute.

Abuse prevention

To keep the platform fair for all users, Ripli may restrict refund or fix eligibility for the following:

• Automated spamming or credit-draining retry behaviour.
• Repeated preference-only fix requests framed as quality failures.
• Attempts to extract unlimited variations without paying for usage.

Questions?

If something looks wrong, use Request fix first. It is the fastest path to either a corrected outcome or a credits resolution. If you need help outside the product, contact studio@ripli.ai.