Public billing policy
Credits & Refunds Policy
Ripli sells monthly credits and optional top-ups. Exact charges are shown before each generation, failed technical jobs are refunded automatically, and completed outputs that are clearly wrong go through human fix triage.
Pricing is public, but Ripli Studio access is still approved manually during private beta onboarding. This policy applies to paid subscriptions, paid top-ups, and approved Studio workspaces.
Policy
Failed technical jobs auto-refund
If Ripli fails to deliver a usable output because of a technical or model failure, the affected credits return automatically.
Policy
Wrong completed outputs go through fix triage
When a job completes but the result is clearly wrong, Ripli can correct, rerun, or refund the affected credits under the Quality Guarantee.
Policy
Credits roll over while your subscription is active
Monthly plan credits and paid top-up credits keep rolling while the subscription remains active and fully paid.
How credits work
Ripli grants monthly credits with your plan and optional top-up credits when you buy one-time packs. Before a generation runs, Ripli shows the exact credit quote based on the selected output type, duration, quality, audio, and other cost-driving settings.
Monthly credits and paid top-up credits roll over while your subscription remains active and paid. If the subscription ends or becomes unpaid, remaining credits expire at the end of the paid term.
Public reference pricing is available on /pricing.
What counts as a failed job
A failed job is a generation that does not deliver a usable output because of a technical or model-side failure. Typical examples include:
- Generation error, timeout, or infrastructure failure.
- No output produced or output files missing.
- Corrupted or unusable output that cannot be opened or delivered.
- Internal post-processing failure that prevents a usable result from reaching your library.
Failed jobs are auto-refunded back to your Ripli credit balance.
When a job completes but the output is wrong
Sometimes a generation completes, but the result has a clear quality or accuracy fault: wrong actor, warped packaging, product inaccuracies, missing requested elements, or obvious artefacts.
In that case, use Request fix inside Ripli Studio. Ripli can correct the result, rerun it with human QA, or refund the affected credits when a proper fix is not feasible quickly.
For quality scope and timing, read the Quality Guarantee.
What is not refundable
Credits are not normally refunded when the request is about preference rather than a clear failure or correctness issue.
- The output is technically correct but you want a different style, angle, or concept.
- You change the brief after the job completes and want a new variation.
- You want additional variations beyond the original generation scope.
- The request is fundamentally preference-based rather than a clear failure or correctness issue.
If you want a materially different creative direction, treat that as a new generation or revised brief.
Refund method
Ripli remedies failed or unusable generation with credit refundsbecause credits are the unit of usage inside the product.
Ripli does not usually issue card or bank refunds under this policy, except where required by law or where support confirms a billing error that cannot be solved inside the credit ledger.
Billing errors and disputes
If something looks wrong, contact studio@ripli.ai before filing a chargeback so Ripli can review the account activity and resolve the issue directly.
Chargebacks may lead to account suspension while the billing record is investigated.
Abuse prevention
To keep the platform fair for all users, Ripli may restrict refund or fix eligibility for behaviour such as:
- Automated retry or spam behaviour intended to drain credits unfairly.
- Repeated subjective fix requests framed as technical failures.
- Attempts to extract unlimited variations from one paid generation.
Questions?
Use Request fix first if the output itself is wrong. For billing, rollover, or top-up questions outside the product, contact studio@ripli.ai.
FAQ
Do unused monthly credits expire every month?
No. Monthly credits roll over while your subscription remains active and paid. If the subscription ends or becomes unpaid, remaining credits expire at the end of the paid term.
Do top-up credits expire?
Top-up credits also roll over while the subscription remains active and paid. They are one-time purchases that stay on the account until used or until the subscription ends.
Does Ripli issue cash refunds under this policy?
Normally no. Ripli remedies failed or unusable generation with credit refunds because credits are the unit of usage inside the product. Billing errors can still be reviewed manually by support.
What should I do if a completed output is wrong?
Use Request fix in Ripli Studio. Ripli will triage the result against the original brief and resolve it with a correction, rerun, or affected-credit refund when appropriate.
Do the public tools on ripli.ai use credits?
No. Public marketing tools and audits on ripli.ai do not consume Studio credits. This policy applies to subscription usage and approved Studio workspaces.